Frequently asked questions
Find quick answers to many commonly asked energy theft questions
What is energy theft and why is it dangerous?
Energy theft involves tampering with gas or electricity meters to avoid charges. It's illegal and poses significant safety risks, such as fires, explosions, and electrocution. Learn more about the dangers of energy theft.
How can I report energy theft anonymously?
You can report energy theft anonymously through our website or by calling 0800 023 2777. Your information will be kept confidential. Find out how to report energy theft anonymously.
What are the penalties for energy theft?
Penalties can include hefty fines and prison sentences. Energy theft is a criminal offense and poses severe safety risks. Discover the consequences of energy theft.
How does energy theft impact my community?
Energy theft increases energy costs for everyone, endangers public safety, and strains emergency services. Understand the community impact of energy theft.
How can I prevent energy theft in my home?
Regularly check your meters for tampering signs, secure your meter box, and report any suspicious activity. Get tips on preventing energy theft.
How can I get help with my energy bills if I am struggling to pay?
There are various assistance programs available. Contact your energy provider for options or visit our help with energy bills page for more information.
How can I maintain my smoke alarm to ensure safety?
Regularly test and replace batteries in your smoke alarms to keep them functioning properly. Get tips on smoke alarm maintenance.
REPORT ANONYMOUSLY
If you spot energy theft anywhere, speak up anonymously now.
Or Call 0800 023 2777