REPORT ENERGY CRIME. 100% ANONYMOUSLY.
If you can smell gas or there is a power outage or electrical fault you should call the appropriate emergency services instead of contacting us.
DISCLAIMER: If you need any help with any of the items listed below, please contact your energy supplier.
Gas Emergency Information
Please call the emergency services if you smell gas or think you have a gas leak. In this case you should:
- immediately open all windows and doors to ventilate the property
- extinguish any naked flames including cigarettes, and do not smoke, strike matches or do anything which could cause ignition
- not turn on/off any electrical switches
- If there are any electrical security entry phones/locks, please open door manually
- Call the Gas Emergency Services immediately.
Electricity Emergency Information
Please call the emergency services if you have a power outage or electrical fault. You should then be put through to your local network operator who looks after the safety and security of your electricity supply.
If you want to contact your local operator directly, you'll need to know the operator code'. Find my network operator
Other information we cannot process
If you need help with any of the below, please contact your energy supplier.
- changing supplier
- meter faults
- new meters
- power cuts
- bills
- meter readings
- requesting a smart meter
- car charging
- cheaper electricity or gas quotes
- topping up pay as you go
- boilers