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ELECTRICITY THEFT

Cut corners, risk lives.

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MEET ELLA
THE ELECTRICITY METER

Tampering with electricity meters like Ella puts your home, your family, your neighbours, and even your furry friends at risk. Just plugging in your kettle could give you an electric shock. Wires and connections can overheat, starting fires in your home.

In the video below, Ella highlights the warning signs of electricity theft – everything from what to look out for around the meter, conversations you may overhear, or dodgy electricians offering to save you money on your bills.

Energy theft is on the rise across the country. Over 1,000 cases are reported each month.

If you suspect it, report energy theft 100% anonymously to Stay Energy Safe.

SIGNS OF ELECTRICITY METER TAMPERING

Tampering with electricity meters to save money is extremely dangerous. Look out for these signs. If you spot any of these signs, report them 100% anonymously.

Meter reading not advancing

Meter reading does not increase when electricity is being used, or screen is blank

Working but no credit

Meter shows credit has run out, but electricity is still available

Burning smell

A burning smell, smoke, or sparks near the meter

Extra wires

Cables or wires that are bare, twisted together or connected in an unusual way

Damaged or melted meter

Meter casing, screws or cables may be broken, missing, melted or have burn marks. Cables may have been disconnected

Missing or swapped meter

Meter is missing or has been replaced without authorisation

Need more support?

Energy help offers access to free advice on energy efficiency, reducing bills, safety tips, and services for vulnerable households, including home visits, financial guidance, and access to local resources like food banks and debt advice.

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Frequently Asked Questions

What is the danger of electricity theft?

Electricity meter tampering can cause electrical fires and electrocutions. To find out more about the danger of electricity theft click here

How can I spot the signs of electricity theft?

Although it can be hard to spot the signs of electricity theft, here are some things to look out for. This list is not exhaustive and if you have suspicions of anything that is not on the list below you should still always report it:

Damaged or melted meter – Meter casing screws may be smashed, broken, or missing, or cables disconnected. Casing or cables may be melted, scorched or have burn marks.
Extra wires – Cables or wires that are bare, twisted together or connected in an unusual way.
Working but no credit – Meter shows credit has run out, but electricity is still available.
Meter reading not advancing – Meter reading does not increase when electricity is being used, or screen is blank.
Burning smell – A burning smell, smoke, or sparks near the meter.
Missing or swapped meter – Meter is missing or has been replaced without authorisation.

What are the dangers of tampering with an electricity meter?

Tampering with electricity meters can lead to electric shocks, fires, and even fatalities. Read about the dangers of electricity meter tampering.

Is Bypassing a Electricity Meter Illegal?

Yes, bypassing or tampering with an electricity meter is illegal and can lead to severe legal consequences. Why you shouldn't bypass your meter.

What Should I Do if I Discover Electricity Theft?

If you discover electricity theft, report it immediately to ensure safety and prevent potential hazards. Reporting electricity theft.

REPORT ANONYMOUSLY

If you spot energy theft anywhere, speak up anonymously now.

Report Energy Crime

Or Call 0800 023 2777